Return Policy
Products Damaged or Shipped in Error
Products are free of damage and breakage when your order is shipped from our location. Although Phil Am Food products are packaged very carefully, damages may occur in transit. Please contact Phil Am Food if you should receive a damaged or broken product. Make sure to save all contents, including packaging, for FedEx or UPS to investigate. Phil Am Food will then submit a claim to the carrier for their investigation. The investigation may take up to two business weeks to complete. Replacement items will not be shipped until the claim process has been resolved.
Shipping charges on the original order will be refunded or a credit given only if the merchandise is damaged in transit or was shipped in error
Shipping Policy
Your order will usually ship on the same or next business day that it was placed to our website, depending on volume and time of submition, except on Saturday, Sunday and holidays. In specific circumstances, if your order does not ship by the next two business days, Customer Service will notify you via email and/or phone explaining the delay.
Domestic Orders
Shipping is calculated based on the order weight and distance from our Jersey City,New Jersey location. You may choose FedEx or UPS for your order shipping. FedEx and UPS Ground service can take up to 7 business days to arrive after the ship date. When shipping with FedEx or UPS an order confirmation will be emailed to you with your FedEx or UPS tracking number. You may use the tracking number to check your orders progress at www.FedEx.com or www.Ups.com
Phil Am Food is not responsible for incorrect information provided to us. A minimum $15 Change of Address fee will be charged if you change your shipping destination after your package is in transit. If your package has already been delivered, there will be additional charges for package pick-up and redelivery.
IMPORTANT: FedEx and UPS does not ship to PO Box addresses.
APO/FPO Orders
Orders shipped to APO/FPO addresses can only be shipped via USPS priority. The package cannot be tracked after it enters the Military Mail System. Therefore, we are unable to determine the order delivery time. All orders shipped to APO/FPO addresses may take up to 60 days.
International Orders
We use Fedex and USPS to ship internationally.
PayPal Orders
Orders paid with PayPal will not be shipped until the funds have been transferred to Phil Am Food's account. All refunds will be returned to your PayPal account.
Shipping address information must be updated through PayPal. If you use PayPal at checkout, the address listed with PayPal is the destination for your order. Phil Am Food cannot be responsible for incorrect information provided to us. A $15 change of address fee will be applied if you change your shipping destination when your package is in transit. If your package has already been delivered, there will be additional charges for pick-up and redelivery.
Frozen Foods
Frozen Foods are available for shipping The Cold Pack used to refrigerate the product has a life of 96 hours which allows products to be shipped.
It is highly recommended that orders with frozen items that are being shipped to the West coast or Midwest parts of the United States are shipped using 2 day air to insure the freshness of the products for there arrival. Phil Am Food is not responsible for any orders ship to those areas by ground shipping.
When placing an order, you may select both frozen foods and non-frozen items for your shopping cart. You do not need to place separate orders for frozen food and other items.
Phil Am food recommends only shipping frozen food to customers residing in the continental United States. If frozen food is shipped to an APO or FPO address Phil Am Food is not responsible for the freshness of the product. FedEx and UPS are the carriers Phil Am Food selected to ship our Frozen Food items.
